Upkeeply, LLC Terms & Conditions

Effective Date: March 10, 2026
Last Updated: April 28, 2026

1. Acceptance of Terms

By downloading, installing, or using the Upkeeply mobile application ("App"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Upkeeply is a home maintenance tracking application that helps users:

• Track and schedule home maintenance tasks
• Receive reminders for maintenance activities
• Store maintenance records and photos
• Calculate property health scores
• Receive cost estimates and potential savings information
• Access maintenance templates and recommendations
• Find nearby service providers for maintenance tasks
• Access curated DIY video tutorials for home maintenance

3. User Accounts

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must be at least 18 years old to create an account

3.2 Account Security

• You must immediately notify us of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to protect your account information

4. Privacy and Data Collection

4.1 Information We Collect

• Personal information (name, email, phone number)
• Property information (address, home details, photos)
• Geographic coordinates (latitude and longitude) derived from your entered home address
• Maintenance records and schedules
• Subscription and purchase status information
• App usage data and analytics
• Device information and location data (with permission)

4.2 How We Use Your Information

• To provide and improve our services
• To send maintenance reminders and notifications
• To calculate property health scores
• To find nearby service providers based on your property location
• To retrieve relevant DIY tutorial content for maintenance tasks
• To personalize cost and savings estimates based on your property's size and region
• To provide customer support
• To comply with legal obligations

4.3 Data Storage and Security

• Your data is stored on secure servers provided by Firebase (Google)
• We implement industry-standard security measures
• Data may be stored and processed in the United States and other countries
• We retain your data as long as your account is active or as needed to provide services

5. Disclaimers and Limitations

5.1 Maintenance Recommendations

• Maintenance schedules and recommendations are general guidelines only
• We do not guarantee that following our recommendations will prevent property damage
• You should consult with qualified professionals for specific maintenance needs
• Local climate, building codes, and property conditions may require different maintenance schedules

5.2 Cost Estimates and Property Value

• Cost estimates provided by the App are approximations only and not guaranteed to be accurate
• Actual costs may vary significantly based on location, contractors, materials, and property conditions
• We do not guarantee that following maintenance recommendations will increase property value
• Property values are influenced by many factors beyond maintenance
• The App does not provide financial, real estate, or investment advice

5.3 Service Provider Information (Find a Pro)

• The App provides a Find a Pro feature that displays nearby service providers sourced from third-party services, including Google Places
• Provider listings, including business names, ratings, reviews, contact information, and location data, are displayed for informational purposes only
• Upkeeply does not endorse, recommend, guarantee, or warrant any service provider displayed through the App
• Upkeeply does not verify the licensing, insurance, qualifications, or quality of work of any listed provider
• Upkeeply is not a party to any transaction, agreement, or relationship between you and any service provider
• You are solely responsible for evaluating, selecting, and engaging any service provider
• Upkeeply shall not be liable for any damages, losses, injuries, costs, or claims arising from or related to your interactions with, or work performed by, any service provider found through the App

5.4 Health Scoring System

• Property health scores are estimates based on maintenance completion
• Scores do not reflect actual property condition or value
• Professional inspections may reveal issues not captured by our scoring system

5.5 DIY Tutorials

• The App provides a DIY Tutorials feature that displays video tutorials sourced from YouTube
• Tutorial videos are not created, reviewed, verified, edited, or endorsed by Upkeeply
• Upkeeply makes no representations or warranties regarding the accuracy, completeness, safety, or suitability of any tutorial content
• Home maintenance and repair tasks may involve risks including personal injury, property damage, electrical hazards, water damage, structural damage, and exposure to hazardous materials
• You assume all risk associated with performing any maintenance or repair task, whether or not you viewed a tutorial through the App
• You should consult a qualified professional before performing any task involving electrical systems, gas lines, structural components, roofing, plumbing beyond basic maintenance, or any task for which professional licensing or expertise is recommended or required by applicable law
• Upkeeply shall not be liable for any damages, injuries, losses, or costs arising from or related to your reliance on or use of any tutorial content

5.6 Property Data Sources

• Maintenance tasks, scheduling frequencies, time estimates, and savings calculations are derived from publicly available guidelines published by national contractor associations, home inspection certification bodies, government agencies, and equipment manufacturers
• Property data displayed in the App, including square footage, bedroom and bathroom counts, year built, and property type, is sourced from third-party property data providers and public records
• While we endeavor to provide accurate information, Upkeeply does not guarantee the accuracy, completeness, or timeliness of any third-party property data
• Certain property data is provided by RentCast, a third-party property data service, and is provided "as is" without warranty of any kind
• You may edit self-reported fields within the App to correct any inaccuracies
• Upkeeply is not a licensed home inspector, contractor, real estate appraiser, or professional advisor
• Information provided through the App does not constitute professional advice and should not be relied upon as a substitute for consultation with qualified professionals

6. User Content and Conduct

6.1 Your Content

• You retain ownership of photos, documents, and other content you upload
• You grant us a license to use, store, and display your content as necessary to provide services
• You are responsible for ensuring you have rights to any content you upload
• You must not upload content that is illegal, harmful, or violates others' rights

6.2 Prohibited Uses

You may not use the App to:

• Violate any laws or regulations
• Infringe on others' intellectual property rights
• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Use the App for commercial purposes without permission

7. Intellectual Property

7.1 Our Rights

• The App, including its design, features, and content, is owned by Upkeeply
• Our trademarks, logos, and brand elements are protected by intellectual property laws
• You may not copy, modify, or distribute our intellectual property without permission

7.2 Third-Party Content

• The App may include content licensed from third parties
• Such content is subject to the respective third-party terms and conditions

8. Subscription and Payment Terms

8.1 Subscription Plans

• The App offers a free plan with limited features and a Premium subscription with expanded functionality
• Premium features include unlimited active tasks, unlimited photo storage, full maintenance history access, Find a Pro, and DIY Tutorials
• Premium Pricing: Monthly at $9.99 per month or Yearly at $99.99 per year, each with a 30-day free trial
• Subscription features and pricing are subject to change with notice

8.2 Payment Processing

• Payments are processed through Apple App Store or Google Play Store in-app purchase systems
• Payment is charged to your Apple ID account or Google Play account at confirmation of purchase
• Upkeeply does not collect, store, or have access to your payment card numbers, bank account information, or other financial payment instruments
• You are responsible for applicable taxes
• Refunds are subject to the policies of Apple or Google, as applicable

8.3 Refund Policy

ALL SUBSCRIPTION FEES ARE FINAL AND NON-REFUNDABLE

• No refunds will be provided for partial subscription periods
• If you cancel mid-cycle, you retain access until the end of your current billing period
• Upkeeply reserves the sole discretion to approve any refunds on a case-by-case basis
• Refund requests must be submitted in writing to [email protected]
• Chargebacks or payment disputes may result in immediate account termination

8.4 Auto-Renewal and Cancellation

• Paid subscriptions automatically renew unless cancelled before the renewal date
• You can cancel through your device's subscription settings or by contacting support
• Cancellation takes effect at the end of your current billing period
• No partial refunds will be provided for early cancellation

9. Third-Party Integrations

9.1 Google Places API

• The Find a Pro feature uses Google Places API to display nearby service providers
• Your geographic coordinates are transmitted to Google to perform proximity-based searches
• Provider data returned by Google is displayed but not stored or cached by Upkeeply
• Your use of this feature is subject to Google's Terms of Service and Privacy Policy

9.2 YouTube Data API

• The DIY Tutorials feature uses YouTube Data API to display relevant tutorial videos
• Search queries are derived from task names and do not contain personally identifiable information
• Video content is provided by YouTube and its creators; Upkeeply does not host, create, or modify tutorial content
• By using the DIY Tutorials feature, you agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms)
• Your use of this feature is also subject to Google's Privacy Policy (https://policies.google.com/privacy)

9.3 Google Address Validation API

• Your home address is sent to Google Address Validation API to verify accuracy, standardize formatting, and determine geographic coordinates
• This processing occurs on our servers; validated address data is stored in your account

9.4 RentCast API

• Your home address is sent to RentCast to retrieve publicly available property characteristics
• Property data retrieved from RentCast is stored in your account to personalize your maintenance plan
• RentCast data is provided "as is" without warranty of any kind

9.5 Firebase and Google Cloud

• The App uses Firebase for authentication, data storage, push notifications, and file storage
• Your use of these services is subject to Google's Terms of Service
• Data is stored and processed on Google Cloud infrastructure in the United States

9.6 Email Delivery (Resend)

• Your email address is provided to Resend, our email delivery service, solely for the purpose of sending transactional emails including account verification, password resets, and maintenance reminders
• Resend does not use your email address for marketing or any unrelated purpose

Upkeeply, LLC Privacy Policy

Effective Date: March 10, 2026
Last Updated: April 28, 2026

1. Introduction

Upkeeply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

By using Upkeeply, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Account Information:

• Name and email address
• Phone number (optional)
• Profile photo (optional)
• Password (encrypted and stored securely)

Property Information:

• Home address and ZIP code
• Geographic coordinates (latitude and longitude) derived from your entered home address
• Property details (year built, home type, square footage, bedrooms, bathrooms)
• Property photos and documentation

Maintenance Data:

• Task schedules and completion records
• Photos of maintenance work
• Contractor information and service records
• Maintenance costs and expense tracking
• Notes and custom maintenance tasks
• Home improvement records

Payment Information:

• Subscription plan details, status, and expiration date
• Payment is processed through third-party providers (Apple App Store, Google Play Store)
• We do not store credit card or payment details directly

2.2 Information Automatically Collected

Usage Data:

• App features used and time spent in app
• Device type, operating system, and app version
• IP address and general location information
• Crash reports and performance analytics
• Push notification interactions

Device Information:

• Device identifiers (device ID)
• Camera access (for maintenance photos)
• Photo library access (for uploading maintenance documentation)
• Push notification tokens (used solely to deliver maintenance reminders, cleared on sign-out)

2.3 Information from Third Parties

Property Data (RentCast):

• Property characteristics such as square footage, bedroom and bathroom counts, year built, and property type retrieved using your entered home address
• This data is stored in your account to personalize your maintenance plan

Address Validation (Google Address Validation API):

• Your entered home address is validated for accuracy and standardized formatting
• Geographic coordinates are derived from the validated address
• This processing occurs on our servers

Service Provider Data (Google Places API):

• When you use the Find a Pro feature, nearby service provider information including business names, ratings, reviews, contact details, and addresses is retrieved based on your stored geographic coordinates
• Provider data is displayed but not stored or cached by Upkeeply

Tutorial Content (YouTube Data API):

• When you use the DIY Tutorials feature, video metadata including titles, thumbnails, channel names, and view statistics is retrieved from YouTube based on search queries derived from maintenance task names
• No personally identifiable information is sent to YouTube
• Tutorial data is displayed but not stored or cached by Upkeeply
• By using this feature, you agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms) and Google's Privacy Policy (https://policies.google.com/privacy)

Authentication Services:

• If you sign in with Google or Apple, we receive basic profile information (name and email address) as permitted by those services

3. How We Use Your Information

3.1 Primary Service Functions

• Maintenance Tracking: Store and organize your maintenance schedules, completion records, and home improvement history
• Reminders and Notifications: Send timely alerts for upcoming maintenance tasks via push notifications and email
• Property Health Scoring: Calculate and display your property's maintenance score
• Savings and Protection Estimates: Show how much value your maintenance activity protects based on your property's size and region
• Photo Documentation: Process and store maintenance-related photos for task verification and record keeping
• Find a Pro: Use your stored geographic coordinates to search for nearby service providers via Google Places API
• DIY Tutorials: Retrieve relevant video tutorials from YouTube based on your maintenance task names

3.2 App Improvement and Analytics

• Analyze app usage to improve features and user experience
• Identify and fix technical issues and bugs
• Develop new features based on user behavior patterns

3.3 Communication

• Send service-related notifications and updates
• Send daily task reminders, weekly maintenance digests, and day-before task reminders via email
• Respond to customer support requests
• Provide important account and security notices

3.4 Legal and Safety

• Comply with legal obligations and law enforcement requests
• Protect against fraud, abuse, and security threats
• Enforce our Terms & Conditions
• Protect the rights and safety of users and third parties

4. How We Share Your Information

4.1 We DO NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers and Partners

We share only the minimum data necessary with each service provider to perform its function:

Firebase / Google Cloud:

• Data storage, authentication, push notifications, and file storage
• Subject to Google's privacy policies and security standards
• Data is stored and processed on Google Cloud infrastructure in the United States

Google Places API:

• Your geographic coordinates are transmitted to Google to find nearby service providers when you use the Find a Pro feature
• Provider information returned by Google is displayed but not stored or cached by Upkeeply
• Subject to Google's Privacy Policy

Google Address Validation API:

• Your entered home address is sent to Google to verify accuracy, standardize formatting, and derive geographic coordinates
• This processing occurs on our servers; validated address data is stored in your account

YouTube Data API:

• Search queries derived from maintenance task names are sent to YouTube to retrieve relevant tutorial videos
• No personally identifiable information is shared with YouTube through this feature
• Subject to YouTube's Terms of Service and Google's Privacy Policy

RentCast API:

• Your home address is sent to RentCast to retrieve publicly available property characteristics
• Property data is stored in your account to personalize your maintenance plan

Resend (Email Delivery):

• Your email address is provided to Resend solely for sending transactional emails including account verification, password resets, daily task reminders, weekly digests, and day-before reminders
• Resend does not use your email address for marketing or any purpose unrelated to email delivery on our behalf

Payment Processors:

• Subscription information shared with Apple App Store or Google Play Store
• We do not receive or store your payment card information

Analytics and Diagnostics:

• Anonymized usage data for app improvement
• Crash reporting and performance monitoring services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Protect our rights and property
• Investigate fraud or security issues
• Protect user safety and prevent harm

4.4 Business Transfers

If Upkeeply is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security and Storage

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited employee access on a need-to-know basis
• Authentication: Secure login with password protection and support for Google and Apple Sign-In
• API Key Security: API keys used to access third-party services are stored as encrypted secrets on our servers and are never embedded in or transmitted through the app on your device, except as required for address autocomplete functionality
• Firebase Security: Leveraging Google's enterprise-grade security infrastructure

5.2 Data Storage

• Primary data storage through Firebase (Google Cloud)
• Photos stored in Firebase Storage
• Data centers located primarily in the United States
• Retention periods based on account activity and legal requirements

5.3 Data Retention and Account Deletion

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data may be deleted after 2 years of inactivity
• Account Deletion: When you request deletion of your account through the App, all personally identifiable information is immediately and permanently deleted, including your name, email address, notification tokens, subscription details, and notification preferences
• De-Identified Property Data: Certain non-personal property-level data, including maintenance task history, completion records, home improvement records, uploaded photos, and associated notes, may be retained in de-identified form after account deletion. This data is stripped of all personal identifiers and is retained solely for the purpose of maintaining a continuous property maintenance record that may benefit future owners of the property. This de-identified data cannot be used to identify you or be re-associated with your identity
• Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Your Privacy Rights and Choices

6.1 Account Management

• Access: View your personal information through app settings
• Update: Modify your profile and property information anytime
• Delete: Delete your account and associated personal data through app settings
• Export: Request a copy of your data by contacting [email protected]

6.2 Communication Preferences

• Push Notifications: Control which notifications you receive in app settings
• Email Communications: Manage email reminder preferences (daily reminders, weekly digest, day-before reminders) in app settings

6.3 Data Sharing Controls

• Camera Access: Control photo and camera permissions through your device settings
• Photo Library Access: Control photo library permissions through your device settings

6.4 Regional Privacy Rights

California Residents (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to know that certain non-personal property-level data may be retained in de-identified form after account deletion for property history continuity, as described in Section 5.3
• Right to request complete deletion of all data, including de-identified property records, by contacting [email protected]
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

European Users (GDPR):

• Right to access, rectify, or erase personal data
• Right to data portability and restriction of processing
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, contact us at [email protected]

7. Children's Privacy

Upkeeply is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country. By using our App, you consent to such transfers.

9. Third-Party Links and Services

9.1 External Links and Content

Our App may direct you to third-party websites or services, including but not limited to:

• Service provider websites and phone numbers accessed through the Find a Pro feature
• YouTube videos accessed through the DIY Tutorials feature
• Google Maps business pages accessed through provider cards

We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any information.

9.2 Third-Party Terms

Your use of certain features may be subject to additional third-party terms:

• YouTube Terms of Service (https://www.youtube.com/t/terms)
• Google Privacy Policy (https://policies.google.com/privacy)
• Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/)

10. Cookies and Tracking Technologies

10.1 Types of Technologies Used

• Local Storage: Store app preferences and settings on your device
• Analytics: Track app usage and performance (anonymized when possible)
• Authentication Tokens: Maintain secure login sessions
• Push Notification Tokens: Deliver maintenance reminders to your device
• Crash Reporting: Collect technical information to fix app issues

10.2 Managing Tracking

You can control some tracking through your device settings, though this may limit app functionality. Essential technologies required for app operation cannot be disabled.

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Assess the scope and impact of the breach
• Take immediate steps to secure the affected systems
• Notify affected users within 72 hours when possible
• Provide information about what data was involved and steps being taken
• Offer guidance on protecting yourself from potential harm

12. Privacy Policy Updates

12.1 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

12.2 Notification of Changes

• Material Changes: We will notify you via email or prominent app notice
• Minor Changes: Updated policy will be posted with a new "Last Updated" date
• Continued Use: Using the App after changes constitutes acceptance of the new policy

12.3 Previous Versions

Previous versions of this Privacy Policy will be archived and available upon request.

13. Contact Information

13.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: [email protected]

13.2 Data Protection Officer

For users in the European Union, you may contact our Data Protection Officer at:

Email: [email protected]

13.3 Response Time

We will respond to privacy-related inquiries within 30 days (or as required by applicable law).

14. Jurisdiction-Specific Information

14.1 California Residents

California Consumer Privacy Act (CCPA) Disclosures:

Categories of Personal Information Collected:

• Identifiers (name, email, device ID)
• Commercial information (subscription data, purchase history)
• Internet activity (app usage data)
• Geolocation data (geographic coordinates derived from your entered home address)
• Visual information (photos uploaded for task verification)

Business Purposes for Collection:

• Providing maintenance tracking services
• Finding nearby service providers based on your property location
• Retrieving relevant DIY tutorial content
• Personalizing cost and savings estimates based on property size and region
• Customer support and communication
• App improvement and analytics
• Security and fraud prevention

Third Parties We Share With:

• Service providers (Firebase/Google Cloud, Google Places API, YouTube Data API, Google Address Validation API, RentCast, Resend)
• Payment processors (Apple App Store, Google Play Store)
• Legal authorities (when required by law)

De-Identified Data Retention:

• Upon account deletion, certain non-personal property-level data may be retained in de-identified form for the purpose of property history continuity, as described in Section 5.3
• California residents have the right to request complete deletion of all data, including de-identified property records, by contacting [email protected]

We do not sell personal information to third parties.

14.2 European Union Residents

GDPR Legal Basis for Processing:

• Contract Performance: Providing app services you've requested
• Legitimate Interest: App improvement, security, and analytics
• Consent: Optional features and communications
• Legal Obligation: Compliance with applicable laws

Data Controller: Upkeeply, LLC is the data controller for your personal information.

Cross-Border Transfers: Data may be transferred to the United States and other countries with adequate protection measures in place.

This Privacy Policy is designed to be transparent about our data practices. If you have questions or concerns, please don't hesitate to contact us.

Last Updated: April 28, 2026